Frequently Asked Questions
ARE MASKS ALLOWED?
Full Face Covering Halloween style masks are NOT permitted. Medical Mouth/Nose Coverings are permitted.
IS YOUR LOCATION HAUNTED?
The answer is YES! Multiple Haunters and Crew as well as some customers have reported paranormal happenings at the Lake House Hotel of Horror.
WHERE IS SAYLORSBURG, PA?
Historic downtown Saylorsburg, Pa, is located in the picturesque Pocono Mountains. We are not far from many of the large tourism points of the Poconos like Camelback Mountain and the Crossings Outlets as well as many of the large resorts scattered in and about the Pocono Mountain Region.
HOW BIG IS YOUR PRODUCTION?
Well to say the least the screams are so intense that sometimes our patrons scare the Ghouls and Ghosts inside! We are located in the legendary Lake House Hotel, which the original footprint of the Victorian Era Stage Coach Stop of our building dates back to 1820 with the expansive hotel addition happening at the turn of the century. We have two attractions (Altered Nightmares and The Hotel of Horror) for you to witness inside as well as additional entertainment offered throughout the month. Check out our special events for more information.
DOES ANYONE TOUCH YOU?
That is an often asked question, and no our actors will not touch you. As we said, our ACTORS will not touch you.
HOW MANY ACTORS DO YOU HAVE?
Do you want to know how many of the living nature or of the dead?
WHAT IS THE DIFFERENCE BETWEEN THE TWO HAUNTED HOUSE ATTRACTIONS?
The Hotel of Horror Haunted House is an immersement into the darkest exploration of fear. Your journey begins in the lowest level of the Legendary Lake House Hotel- winding and climbing your way to the attic and back. Altered Nightmares Haunted House is reminiscent of your most intense nightmares. With a combo ticket this journey begins after your experiences in Hotel of Horror- continuing to wind and climb the halls and stairs of this once pristine mountain resort. Each attraction is overrun with some of the best Haunters (actors) in the industry. We specialize in custom sound and special effects lighting. Top industry professionals work year round to create these remarkable attractions
WHAT IS THE BEST TIME TO ARRIVE?
We have seen the parking lot filling up to an hour and a half before the opening of the attraction. Entrance is based on a first come first served basis. Please check the calendar for time schedules of the event days.
ARE THERE STROBE LIGHTS?
Yes – we have strobe lights in addition to other special light and sound effects.
HOW MANY PEOPLE CAN GO THROUGH AT ONCE IN A GROUP?
We suggest to be able to get the best experience that you travel inside our walls in groups of 4 or less. We do understand though at certain times exceptions need to be made, please see our infamous linemen for consideration!
WHAT IF I AM TOO SCARED TO CONTINUE?
We’ve got your back. Ask an actor and you will be escorted out, but don’t forget there is no re-entry and no refunds.
WILL THE HOTEL BE OPEN LATER THEN THE LISTED CLOSING TIME?
As the line permits, we will remain open. (If the line begins to get too long though we reserve the right to close the box office for purchases, but will allow all patrons who have purchased a ticket that evening to experience the attractions they have purchased tickets for.
WHAT IF IT RAINS?
We have you covered! In our indoor holding area and under our outdoor tent. We are an indoor walk through style haunted house attraction with a fully covered wait.
WHAT ABOUT AGE RESTRICTIONS?
We are a Halloween and Horror Celebration. We do like to say 13 or over for a straight answer, but we do know that exceptions will be asked for. With parental permission and participation we will allow younger.
WHAT SHOULD I WEAR, ARE THEIR ANY ATTIRE RESTRICTIONS?
Rubber soled/well gripping soled shoes are highly recommended. No sandals, flip-flops, or high heels are allowed. Please think ahead and dress weather appropriate. Although most of our wait line is either under the outdoor tent or inside, the temperatures can play a major role in your night. As the end of October grows near so do the frosty temperatures.
ARE THERE RESTROOMS AVAILABLE?
Restroom of the portable variety are available onsite, placed near concessions and are highly recommended BEFORE getting on line…
DO YOU OFFER GROUP DISCOUNTS?
Groups of 10 or more will receive a 10% discount with pre-registration through email. The designated leader in your group must purchase the tickets in bulk (one person to approach the box office window to receive the discount. (Pre-registration is required.) Bus tours and group sales of 40 or more are still available for Friday Nights and Sunday Nights only, for an even deeper discount. All large groups must be prepaid for the deeper discounts. Please contact us for complete information.
WE HEARD ABOUT A MOVIE BEING FILMED AT THE LAKE HOUSE HOTEL?
You heard right. It is called 6 Degrees of Hell, and it was not only filmed in part on location at The Lake House Hotel of Horror, but was loosely based on the tales of terror in this house of horror. Written and produced by Harrison Smith, Directed by Joe Raffa, and staring Corey Feldman , Brian Anthony Wilson, and the infamous Cast of the Lake House Hotel of Horror. The crew for 6 Degrees of Hell invaded the walls of the Lake House August of 2011, capturing in grave details the fear that flows through the halls of this once impeccable mountain resort.
ARE YOU OPEN HALLOWEEN NIGHT?
We are open on Halloween Night – that is what we prepare all year and all season for and we want to celebrate our favorite holiday with you! Check our calendar for the times we are open.
HOW DO I BECOME AN ACTOR/HAUNTER AT THE HOTEL OF HORROR OR ALTERED NIGHTMARES?
Yes we do have the greatest job in the world, thanks for asking! You first have to have a love of all things Horror and Halloween. You have to meet certain requirements and audition. Follow us on Facebook or watch the website for dates to audition usually in August.